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Steep Right Up™

It's always time for tea!

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Company Policies

Please review and let us know if you have any questions.

Privacy Policy:
​Please be assured that none of your personal information (including, but not limited to: name, address, email address, phone number, payment information, bank account information, etc.) will ever be shared with anyone.  All information gathered is for our company use only.  Credit Card information is NOT stored for future purchases.

Returns/Refunds/Exchanges:
​We want all of our customers to be happy with their purchases. If you purchase one of our regularly stocked products (excludes custom – see below regarding custom products) and are not happy with it please contact us.

We do not offer returns, refunds, or exchanges on custom orders unless there has been an in-house error. Custom orders would be a product that you have requested a specific blend of any of the following (but not limited to): teas, coffees, packaging, labeling. If you are sent the wrong product we will correct the issue.

Since many of our products are custom made for each client it is important that you order exactly what you are looking for. If you are in the Clayton (or surrounding areas) of NC we have all of our teas available for you to taste and smell to see what your preferences may be. This will ensure that your order is what you expected it to be.

Shipping Procedures:
​Being that each product is blended and packaged at the time the order is placed, there is a minimum 48 business hour turn-around time for processing and shipping (some products may take up to 2 weeks for turn-around). Some custom blends may take more than 2 weeks turn-around time as some ingredients may need to be special order. Should a custom order have longer than a 2 week turn-around time we will contact you with the option to proceed or cancel the order prior to beginning production. We make every effort to get orders processed and shipped ASAP. However, at certain times of the year (ex. holidays) delivery times may be extended due to higher demand, vacation/holiday hours (for both us and our suppliers), and longer shipping times so plan accordingly and message us for current shipping times.

We are happy to ship to a PO Box. However, we are not responsible for packages left unclaimed at the post office.

Due to the nature of our products we advise having someone personally accept packages. Please be sure to provide a ship-to address that generally has someone present that can accept delivery. We are not responsible for packages left outside by any mail/package carrier. Nor are we responsible for packages that are not picked up or alternate delivery arrangements made once notice is left by the carrier about an attempted delivery of a package.

Any errors must be reported within 7 business days of receipt of the package. Please check your packages carefully when they arrive.

We generally use USPS for all of our shipping. However, we reserve the right to use the carrier service of our choice. If a specific carrier is requested additional fees may be charged.

Wholesale Purchasing:
​Wholesale purchasing is available to verifiable retail establishments.  In order to receive our wholesale information please sent the following information to us at TeaLady@SteepRightUp.com.

Business Name
Your Name
Your Title
Mailing Address
Email Address
Website Address
Year Established
Sales Tax ID# (and/or a copy of your State Business License or DBA certificate)

Please note that we are not allowing eBay or other online auction sales of our products at this time.

We reserve the right to deny wholesale purchasing privileges at our discretion.

At this time, we offer wholesale purchasing on our teas and limited accessories.

Minimum purchases may apply. Co-branding will incur additional charges and setup fees based on requirements/customer requests. We do not offer Private Labeling at this time.

Custom Blends and co-branding have minimum purchase requirements of 10# (this can be assorted sizes to meet the minimum or all a single size).

Custom Blends and co-branding have a minimum of 2 week turn-around time.

Sales Tax:
​Sales tax will be charged to all orders shipped to a NC address. The exception is approved wholesale accounts.

International Orders:
​At this time we are only shipping to addresses in the United States (50 states). We are not currently shipping in territories of the USA (Guam, Puerto Rico, or the Virgin Islands). And we are not currently shipping to Canada. But we will keep you posted as these options become available.

Payment Types Accepted:
​We currently accept Visa, Mastercard, American Express and Discover credit cards, Paypal®, checks, and money orders.  Cash is accepted for in-person tastings when available.  No orders are shipped without payment in full.  If making payment via check, your order will not begin production or ship until payment funds have cleared.

Copyright and Trademark:
​No information on this website or any other printed literature, etc may be reproduced in any way without prior written permission.  All website graphics, designs, and images are copyright © Steep Right Up, Tea, Cup & Kettle & Melodie Hand.  This includes, but is not limited to: website content, website graphics, website images, all company-provided literature, catalog, brochures, etc. Steep Right Up/Tea, Cup & Kettle utilizes graphics, tubes, and other types of images from purchased memberships or license agreements with various graphic design and stock image companies.  These images are used to create literature, labels, etc presented in the Steep Right Up product line.  The individual elements have copyrights that are held by various companies.  Steep Right Up, Tea, Cup & Kettle & Melodie Hand holds the copyright on the finished products unless otherwise noted.

Steep Right Up is newly branded and formerly known as Tea, Cup & Kettle.

About Me

Welcome

Hello! Welcome to Steep Right Up. Go grab a cup of tea, sit back, and browse our site. Feel free to message us if you have any questions about any of our teas.....or about tea in general. And be sure to connect with us on social media. Thank you for visiting and shopping with us.

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Contact Us

tealady@steeprightup.com
919-562-5440

Not tea related but wanted to share,,,,,, A new bo Not tea related but wanted to share,,,,,,
A new book that I just had published and wanted to share for those who may be beauty professionals.
Thank you all for your support through 2022. We ar Thank you all for your support through 2022. We are looking forward to another great year and n 2023 with many new things to come. 

We hope you all have a very blessed Christmas and New Year. 

We will be closed for restocking until January 10th. So we’ll see you all next year. 😊
I’m here all set up at the COR Museum Sip n Shop I’m here all set up at the COR Museum Sip n Shop. Lots of vendors here tonight. Come see us. 6-9pm. 

#shoplocalbusiness #smallbusiness #womenownedbusiness #shoplocalraleigh #shoplocal #shoplocalfirst #smallbusinesssaturday #looseleafteashop #smallbusinessowner #looseleafteas #CORMuseum #cormuseumsipnshop
We had an awesome day at the Women Supporting Wome We had an awesome day at the Women Supporting Women event for Small Business Saturday.  #wendellfalls #smallbusiness #smallbusinesssaturday #wendellnc #shoplocalfirst #smallbusinessowner #shoplocal #shoplocalwendellnc #womensupportingwomen #looseleafteashop #shoplocalwendell #wendellwomansclub #shoplocalbusiness #womeninbusiness #womenownedbusiness #shoplocalraleigh
Come out to the Wendell Woman’s Club today. 10-3 Come out to the Wendell Woman’s Club today. 10-3. Women Supporting Women vendor event. All handmade items.
We will be participating in this event next weeken We will be participating in this event next weekend. There will be at least 20 local artisans participating. Come out and support your local artisans. 

#shoplocal #shoplocalfirst #shoplocalbusiness #shoplocalraleigh #shoplocalwendellnc #shoplocalwendell #wendellnc #wendellfalls #wendellwomansclub #womensupportingwomen #womeninbusiness #womenownedbusiness #smallbusinesssaturday #smallbusinessowner #smallbusiness #looseleafteas #looseleafteashop
Drop a pic of your favorite teacup in the comments Drop a pic of your favorite teacup in the comments below!!!!

I’m currently enjoying a cup of our Phenomenal Woman tea in my favorite tea mug from Pumpkin Center Pottery sweetened with honey from Hank E. Panky Farm & Soap Shop

#hankepankyfarmandsoapshop  #pumpkincenterpottery #favoriteteacup #phenomenalwoman #looseleaftea #tealover #teacup #blacktea
Empow[her] & Phenomenal Woman are two tea blends c Empow[her] & Phenomenal Woman are two tea blends created in response to goimagine.com 's February Theme Challenge which was to Celebrate Women! International Women’s Day (March) is a day celebrating the historical, cultural, and political achievements of women around the globe. 

With this in mind we created both blends using a base of Organic Rwandan Black tea because it is produced by a co-op of 4,500 farmers who primarily employ women.  It has candied flavor notes and walnut which blends so well with the inclusions we selected.  We know women love strawberries, chocolate, and spicy notes of cinnamon and clove.  But we also wanted to add some rose petals.  Empow[her] & Phenomenal Woman labels both incorporate the power color RED and a quote from Maya Angelou (an actress, producer, writer, speaker, and civil rights activist, to name a few of her accomplishments). Be sure to google Maya Angelou for more information on this Empowered, Phenominal Woman!!!

Enjoy your tea…..honor the women in your life…..surround yourself with PHENOMENAL women!!!

both of these blends are now available to order at: www.SteepRightUpNC.com 

#phenomenalwoman #empowerher #womansday #celebratewomen #goimagine #blacktea #rwandanblacktea #chocolatetea #strawberries #rosepetals #fruittea #looseleaftea #handblendedtea #handmade #supportsmallbusiness #supportwomenownedbusiness #womanowned #shoplocal #raleighnc #wendellnc #knightdalenc #claytonnc #tealover
Journal your tea adventures!!! Are you a tea love Journal your tea adventures!!!

Are you a tea lover?  Do you love trying a variety of teas? Wouldn't it be nice to be able to keep track of what you liked and what you didn't like?

We are now stocking "Taste of Tea Journey"!!! It's a 208 page paperback book that is designed to be used to keep track of the teas you've tried.  Keep record of the teas, the companies they come from, flavor notes, prices, and more.  And there's even a recipe section in the back of the book with a few starter recipes to try along with space to make note of and keep track of any recipes you create. 

Keep track of your favorite teas.  This book is available for purchase at www.SteepRightUp.com 

#teajournal #teaadventures #teajourney #tasteoftea #tealife #tealove #teatime #timefortea #tasteofteajourney #steeprightup #blacktea #greentea #herbaltisane #herbaltea #teablends #tearecipes
NEW TEA!!!!! I am so excited to introduce this new NEW TEA!!!!! I am so excited to introduce this new tea.....it's called "Creativi-Tea". This new tea has been inspired by PANTONE's color of the year for 2022: Very Peri. 

This one is special for sure.  It is a PURPLE tea (as opposed to black, green, oolong, white, etc). It comes from the same plant just a different varietal.  The leaves have a purplish hue rather than being green.  It has a very delicate flavor.  Less caffeine than green tea but just slightly more than white.  It pairs really well with fruity flavors so would make a great dessert tea. 

You can find this tea at (and read more about it): https://steeprightup.goimagine.com/home-and-living/pantry/creativi-tea/

#purpletea #looseleaftea #veryperi #creativitea #kenyanpurpletea #tealife #fruitytea #teatime #goimagine #goimaginesellers #goimagineshops #goimaginelife #goimaginehandmade #goimaginemaker
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